FAQ

What payment options do you have?

Currently,  through the website we accept Paypal only, we don’t accept credit cards.  

However, if you wish to pay by international bank transfer, you can pay it to our company account in Finland, xxx, and send a receipt to lisamaria.markula@train2impact.org to confirm the transaction.

Do you offer free shipping?

Yes, on orders worth more than 100 EUR, we offer free shipping around the world.

What’s the approximate delivery time?

The delivery time varies from 2-3 weeks to 6-7 weeks depending on the product, as all clothes are made to order by local artisans across Pakistan. For example, one sweater takes approx. 4 weeks to make by visually impaired women in Rawalpindi near the capital, and one embroidery pieces takes approx. same time to make by rural artisan ladies in Hunza valley, north of Pakistan.

What’s your return and refund policy like?

All unworn items can be exchanged or returned. Please contact us through email or contact form at our website within 7 days of delivery to claim any exchange or refund. Please note that it may take 3-4 weeks to process a claim, subject to inventory availability.

 

What sizes do you offer?

 

We offer standard sizes from S to XL. However, in addition to standard sizes, we offer custom-made orders made according to your measurements. In this case, please measure yourself according to the instructions and submit to us through our contact form. You may also choose a colour of your liking and even the embroidery or print design from our collection.  

What are the care instructions like?

For all our products handwash is recommended, as colours of the fabrics may leak and in the case of woolen clothes, the wool may shrink.  Iron inside out in high heat when damp. As for, woolen clothes, if you wish to iron use  steam iron or iron with a clean, dry pressing cloth.  Hang in closet recommended for all items except woolen to avoid wrinkling.

Tankay  – unique, hand made with love 

Hand-crafted ethical fashion

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